Frequently Asked Questions

What is Astral?

Astral is a Windows application for Roblox with universal and game-specific tools, cloud-synced profiles, configurable overlays, Explorer, and a Lua scripting API. The documentation explains the currently available features and settings.

Is it internal or external?

Astral runs as a separate Windows process. Some features read or interact with Roblox runtime state, so “external” does not mean undetectable or guaranteed to work after every Roblox update.

Does Astral support custom scripts?

Yes. Astral features an optional Lua scripting API powered by LuaJIT 2.1, allowing you to create custom logic, UI overlays, and bespoke integrations tailored to your exact needs.

How do I purchase a license?

Create or sign in to your forum account, then use the forum purchase page to select a plan and payment method. For a payment, invoice, renewal, or activation problem, email billing@getastral.win.

What should I do if a download or feature stops working?

First check the forum announcements and confirm that your Roblox client and Astral release are current. When contacting support, include the Astral release, Roblox version, game, the exact error, and a screenshot or relevant log lines. Never send your password, license key, or account token.

How do I reset my password?

Use Reset password on the forum login page. A time-limited reset link is sent to the email on the account. If it does not arrive, check spam or junk before contacting support.

Which email address should I use?

General support

support@getastral.win for accounts, password resets, installation, downloads, crashes, and technical help.

Billing

billing@getastral.win for purchases, renewals, invoices, duplicate charges, payment status, and activation problems.

Abuse & legal reports

abuse@getastral.win for Terms violations, malicious content, impersonation, compromised-account abuse, and copyright or trademark complaints.

Automated mail

no-reply@getastral.win sends account notifications and is not monitored. Forward questions to the correct address above.

What should I include in a support or billing email?

Include your forum username, the email attached to the account, the affected product or release, and a clear description of the problem. For a payment, include the date, amount, payment method, and transaction or invoice reference. Redact card numbers, wallet recovery phrases, passwords, license keys, and account tokens.

How do I report abuse or copyrighted material?

Email abuse@getastral.win. Identify the account or material, provide the exact forum URL or other location, explain the violation, and attach relevant evidence. A copyright or trademark complaint should also identify the protected work, explain your authority to report it, provide your contact details, and include a good-faith accuracy statement. Astral may ask for additional information before acting.

How do I report suspicious email claiming to be Astral?

Forward the original message as an attachment to abuse@getastral.win so its full headers remain intact. Do not click links or open attachments in a message you believe is fraudulent.

Email delivery notice: some providers may reject, delay, or place Astral mail in spam. Check spam and junk folders and allow time for delivery. If no message arrives, use the official Discord support server.

How does Astral run?

Astral uses a proprietary hybrid architecture. Technical implementation details are private and may change between releases; the documentation describes only the supported user-facing features and Lua APIs.

Are my details safe?

Astral collects account, license, device, and security data needed to operate and protect the service. The Privacy Policy explains what is collected, why it is used, and how long it is retained.